Melbet Partner Privacy Policy

1 Introduction

Melbet partner takes the privacy of its users seriously. This privacy policy explains how melbet partner collects, uses, stores, and protects the personal information of everyone who uses the platform. It also explains the rights you have in relation to your data and how you can exercise those rights.

When you register an account with melbet partner, deposit funds, place bets, or simply browse the platform, you are sharing information with us. We want to be completely transparent about what that information is, why we need it, and what we do with it. There are no hidden data practices at melbet partner — everything is covered in this policy.

This policy should be read alongside the melbet partner Terms and Conditions, which form the broader agreement between you and the platform. If you have any questions about this policy that are not answered here, please contact the melbet partner support team directly.

2 Data We Collect

Melbet partner collects personal data in two main ways: information you provide directly when using the platform, and information that is collected automatically as you interact with the site or app.

Information you provide directly:

• Full legal name and date of birth
• Email address and phone number
• Residential address
• Government-issued ID documents (for identity verification)
• Payment method details (bKash number, Nagad number, bank account details)
• Communications you send to the melbet partner support team

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited and time spent on the platform
• Betting and gaming activity, including stakes, game selections, and session duration
• Login timestamps and account activity logs
• Cookie and tracking data (see the Cookies section for more detail)

Melbet partner does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless this is specifically required for responsible gaming purposes and you have provided explicit consent.

3 How We Use Your Data

The data collected by melbet partner is used for specific, legitimate purposes. We do not use your data for anything beyond what is described in this policy.

Melbet partner may also use your email address to send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. If you have opted in to marketing communications, we may also send you information about promotions and new features. You can opt out of marketing emails at any time by updating your preferences in your account settings or by contacting support.

4 Legal Basis for Processing

Melbet partner processes your personal data on the following legal grounds:

• Contractual necessity — processing your data is required to fulfil the agreement between you and melbet partner, including managing your account, processing payments, and providing access to games.
• Legal obligation — melbet partner is required by law to collect and retain certain data for regulatory compliance, anti-money laundering checks, and identity verification.
• Legitimate interests — melbet partner has a legitimate interest in preventing fraud, maintaining platform security, and improving the user experience. This processing does not override your rights.
• Consent — where melbet partner processes data for purposes beyond those listed above (such as marketing communications), we will ask for your explicit consent first. You can withdraw consent at any time.

5 Data Sharing

Melbet partner does not sell your personal data to third parties. However, there are circumstances where your data may be shared with trusted third parties in order to operate the platform effectively. These include:

• Payment processors — bKash, Nagad, Rocket, and bank partners receive the minimum data necessary to process your deposits and withdrawals securely.
• Identity verification providers — third-party KYC services receive your ID documents and personal details solely for the purpose of verifying your identity.
• Game providers — providers such as PG Soft, Evolution, and Ezugi may receive anonymised session data to ensure games function correctly on the platform.
• Regulatory and law enforcement authorities — melbet partner will share data with relevant authorities where required to do so by law, court order, or regulatory obligation.
• IT and security service providers — companies that help melbet partner maintain platform infrastructure and security may have limited access to data as part of their service delivery.

All third parties who receive data from melbet partner are required to handle it in accordance with applicable data protection laws and are prohibited from using it for any purpose beyond what is strictly necessary.

6 Cookies

Melbet partner uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit a website. They help the platform remember your preferences, keep you logged in between sessions, and understand how users interact with different parts of the site.

The following types of cookies are used on the melbet partner platform:

• Essential cookies — these are required for the platform to function. They manage your login session, remember your language preference, and keep your account secure. These cannot be disabled.
• Analytics cookies — these help melbet partner understand how users navigate the platform, which pages are most visited, and where users encounter issues. This data is used in aggregate and is not linked to individual identities.
• Functional cookies — these remember your settings and preferences, such as your preferred deposit method or game display options, so you do not have to re-enter them each time.
• Security cookies — these help detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transactions.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the melbet partner platform. Melbet partner does not use third-party advertising cookies or cross-site tracking technologies.

7 Data Security

Melbet partner takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse.

• All data in transit is encrypted using SSL/TLS protocols.
• Sensitive data at rest, including payment details and identity documents, is stored using AES-256 encryption.
• Access to personal data within the melbet partner organisation is restricted on a need-to-know basis. Staff who handle personal data are trained in data protection practices.
• The platform undergoes regular security audits and penetration testing to identify and address vulnerabilities.
• Two-factor authentication is available for all registered accounts and is strongly recommended.

While melbet partner takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights or freedoms, melbet partner will notify you as required by applicable law.

8 Data Retention

Melbet partner retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations.

• Active accounts — data is retained for the full duration of your account being open on the melbet partner platform.
• Closed accounts — following account closure, melbet partner retains transaction records, identity verification documents, and account history for a minimum of five years to comply with anti-money laundering regulations.
• Support communications — records of your interactions with the melbet partner support team are retained for up to three years.
• Analytics data — anonymised usage data may be retained indefinitely as it cannot be linked back to any individual.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised. If you request deletion of your data before the retention period has ended, melbet partner will delete what it is legally permitted to delete and explain clearly what must be retained and why.

9 Your Rights

As a user of the melbet partner platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact the melbet partner support team with your request.

Melbet partner will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it.

10 Children's Privacy

The melbet partner platform is strictly for users aged 18 and above. Melbet partner does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account or provided personal data to melbet partner, please contact the support team immediately so the account can be closed and the data deleted.

Melbet partner uses age verification checks during the registration process and may request additional proof of age at any point. These measures are in place to protect minors and to comply with applicable regulations governing online gambling.

11 Changes to This Policy

Melbet partner may update this privacy policy from time to time to reflect changes in the platform, applicable law, or data processing practices. When changes are made, the updated policy will be published on this page with a revised date at the top.

For significant changes that materially affect how your data is used, melbet partner will notify registered account holders by email or through an in-platform notification. However, it is your responsibility to check this page periodically to stay informed. Your continued use of the melbet partner platform after any update constitutes acceptance of the revised policy.

12 Contact Us

If you have any questions about this privacy policy, want to exercise your data rights, or have a concern about how melbet partner handles your personal information, please get in touch with the support team:

• Email: [email protected]
• Live chat: available from your account dashboard after logging in.

The melbet partner support team is available 24 hours a day, 7 days a week. Data rights requests will be handled by a dedicated team member and you will receive an acknowledgement within 48 hours of your request being received.